{"id":812,"date":"2025-07-31T23:20:20","date_gmt":"2025-07-31T23:20:20","guid":{"rendered":"https:\/\/algicel.pt\/?page_id=812"},"modified":"2025-08-11T09:26:42","modified_gmt":"2025-08-11T09:26:42","slug":"apoyo","status":"publish","type":"page","link":"https:\/\/algicel.pt\/es\/apoyo\/","title":{"rendered":"Apoyo"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section\">\n<div class=\"et_pb_row_0 et_pb_row et_pb_gutters3 et_block_row et_animated\">\n<div class=\"et_pb_column_0 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h1>Apoyo<\/h1>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_1 et_pb_row et_flex_row et_animated\">\n<div class=\"et_pb_column_1 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24\">\n<div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>\u00bfTiene alguna pregunta sobre nuestros productos? Env\u00edenos un correo electr\u00f3nico o complete el formulario a continuaci\u00f3n.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_text_2 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>Sede<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_text_3 et_pb_text et_pb_bg_layout_light et_clickable et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>Pol\u00edgono Industrial Red Gates, Parcela 6,<br \/>\n9560-350 Cabouco - Lagoa<br \/>\nS\u00e3o Miguel, Azores, Portugal<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_row_2 et_pb_row et_pb_row_nested et_flex_row\">\n<div class=\"et_pb_column_2 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24\">\n<div class=\"et_pb_text_4 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>Correo electr\u00f3nico<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_text_5 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p><a href=\"mailto:geral@algicel.pt\">geral@algicel.pt<\/a><\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_3 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24\">\n<div class=\"et_pb_text_6 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>Tel\u00e9fono<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_text_7 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>*<a href=\"tel:+351961445805\"> (+351) 961 445 805<\/a><br \/>\n*<a href=\"tel:+351967855969\"> (+351) 967 855 969<\/a><br \/>\n*<a href=\"tel:+351917670773\"> (+351) 917 670 773<\/a><\/p>\n<p>* Red fija nacional.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_column_4 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24\">\n<div class=\"et_pb_text_8 et_pb_text et_pb_bg_layout_light 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id='input_1_1' type='text' value='' class='large'    placeholder='Sujeto *' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><fieldset id=\"field_1_3\" class=\"gfield gfield--type-name gfield--input-type-name gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Nombre<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_1_3'>\n                            \n                            <span id='input_1_3_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_3.3' id='input_1_3_3' value=''   aria-required='true'   placeholder='Nombre *'  \/>\n                                                    <label for='input_1_3_3' class='gform-field-label gform-field-label--type-sub'>\u200e<\/label>\n                                                <\/span>\n                            \n                            <span id='input_1_3_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_3.6' id='input_1_3_6' value=''   aria-required='true'   placeholder='Apellido *'  \/>\n                                                    <label for='input_1_3_6' class='gform-field-label gform-field-label--type-sub'>\u200e<\/label>\n                                                <\/span>\n                            \n                        <\/div><\/fieldset><div id=\"field_1_4\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_4'>Correo electr\u00f3nico<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_4' id='input_1_4' type='email' value='' class='large'   placeholder='Correo electr\u00f3nico *' aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_1_5\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_5'>N\u00famero de orden<\/label><div class='ginput_container ginput_container_text'><input name='input_5' id='input_1_5' type='text' value='' class='large'    placeholder='N\u00famero de orden'  aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_1_6\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_6'>Mensaje<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_6' id='input_1_6' class='textarea small'    placeholder='Mensaje *' aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><fieldset id=\"field_1_7\" class=\"gfield gfield--type-consent gfield--type-choice 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class=\"et_pb_section_1 et_pb_section et_section_regular et_flex_section\">\n<div class=\"et_pb_row_3 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_5 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24\">\n<div class=\"et_pb_text_9 et_pb_text et_pb_bg_layout_light et_animated et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h2>Env\u00edo y entrega<\/h2>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_6 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24\">\n<div class=\"et_pb_accordion_0 et_pb_accordion et_pb_module et_flex_module pa-add-accordion-icon pa-accordion\" id=\"bc-accordion\">\n<div class=\"et_pb_accordion_item_0 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_open et_flex_module\"><h5 class=\"et_pb_toggle_title\">\u00bfCu\u00e1nto tiempo tarda en llegar mi pedido?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p>Los pedidos se entregar\u00e1n en un plazo de 30 d\u00edas h\u00e1biles a partir de la fecha de realizaci\u00f3n. El env\u00edo lo gestiona CTT.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_1 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">\u00bfEl env\u00edo tiene costos adicionales?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p>Los gastos de env\u00edo se a\u00f1aden al pedido.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_4 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_7 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24\">\n<div class=\"et_pb_text_10 et_pb_text et_pb_bg_layout_light et_animated et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h2>Devoluciones y reembolsos<\/h2>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_8 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24\">\n<div class=\"et_pb_accordion_1 et_pb_accordion et_pb_module et_flex_module pa-add-accordion-icon pa-accordion\" id=\"bc-accordion\">\n<div class=\"et_pb_accordion_item_2 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_open et_flex_module\"><h5 class=\"et_pb_toggle_title\">\u00bfPuedo cancelar y devolver mi pedido?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p>Algicel gestiona el proceso de cancelaci\u00f3n o reembolso caso por caso. La solicitud debe enviarse por escrito a la direcci\u00f3n de correo electr\u00f3nico de contacto. <a href=\"mailto:geral@algicel.pt\">geral@algicel.pt<\/a>, hasta 15 d\u00edas despu\u00e9s del pedido, siendo contestadas y definidas por Algicel, las instrucciones de cancelaci\u00f3n o devoluci\u00f3n de la mercanc\u00eda, a trav\u00e9s del mismo medio de comunicaci\u00f3n.<\/p>\n<p>Los productos devueltos deber\u00e1n estar en condiciones de venta, es decir, en el mismo estado en que llegaron a manos del Usuario, sin ninguna anomal\u00eda o da\u00f1o.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_3 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">\u00bfC\u00f3mo puedo recibir el importe del reembolso?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p>Siempre que sea posible, la devoluci\u00f3n deber\u00e1 realizarse mediante el mismo medio de pago, pero si esto no es posible, el usuario deber\u00e1 presentar el comprobante de pago y la titularidad de la cuenta o tarjeta, para poder realizar la devoluci\u00f3n mediante Transferencia Bancaria.<\/p>\n<p>Si el valor resultante del cambio de productos de un pedido es inferior o superior al valor inicial del mismo, las condiciones de ajuste ser\u00e1n indicadas por Algicel.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_4 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">\u00bfCu\u00e1l es el per\u00edodo de reembolso?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p>Algicel se compromete a reembolsar al Usuario en un plazo m\u00e1ximo de 30 d\u00edas.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_2 et_pb_section et_section_regular et_flex_section\">\n<div class=\"et_pb_row_5 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_9 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24\">\n<div class=\"et_pb_text_11 et_pb_text et_pb_bg_layout_light et_animated et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h2>Pago y legalidad<\/h2>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_6 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_10 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_clickable et_flex_column_24_24\" id=\"coluna-suporte\">\n<div class=\"et_pb_text_12 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\" id=\"seta-suporte\"><div class=\"et_pb_text_inner\"><p>\u2192<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_text_13 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>M\u00e9todos de pago<\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_11 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_clickable et_flex_column_24_24\" id=\"coluna-suporte\">\n<div class=\"et_pb_text_14 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\" id=\"seta-suporte\"><div class=\"et_pb_text_inner\"><p>\u2192<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_text_15 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>T\u00e9rminos y Condiciones<\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_12 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_clickable et_flex_column_24_24\" id=\"coluna-suporte\">\n<div class=\"et_pb_text_16 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\" id=\"seta-suporte\"><div class=\"et_pb_text_inner\"><p>\u2192<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_text_17 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>Pol\u00edtica de Privacidad<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-812","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - 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